Question 1

Payments & Pricing

Answer

All pricing at SXMPLYCAS CO LLC is subject to change at any time and becomes effective upon posting to this site. If there has been an agreed pricing between SXMPLYCAC CO and the client before changes have been made, it will remain valid until that project is complete. All projects require full payment before work will begin. For custom projects, an invoice will be sent and full payment is required before any work will begin.

Question 2

Refunds & Cancellations

Answer

SXMPLYCAS CO LLC does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to SXMPLYCAS CO, the project will begin in the time frame given to the client. It is advised that you give the project ample time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. We provide a suitable timeframe, however, there may be an additional business day or two needed before we can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by SXMPLYCAS CO will not be refunded in order to offset the loss of business. If partial work or drafts has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of SXMPLYCAS CO and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received. The only reason any monies will be refunded is in the event SXMPLYCAS CO is unable to complete the project for personal reasons or illness.

Question 3

Project Drafts

Answer

Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from SXMPLYCAS CO LLC. All drafts works are the property of SXMPLYCAS CO LLC.

Question 4

Project Revisions

Answer

For all projects done by SXMPLYCAS CO LLC, there is a three (3) revision limit. After that, all additional revisions will incur a $25 fee per revision. This is to ensure a steady work flow, so your project can be completed in a reasonable time frame.

Question 5

Design Content

Answer

It is important to have a vision of some kind for your business so it can be relayed to our designer. If you want the designer to freestyle ideas for your project, keep in mind your creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Clients are required to submit all HIGH QUALITY photos and/or verbiage (text) they need for their project. Pixelated photos will not result in the best quality design. Please refrain from submitting dull phone images. Please make sure all submitted content is spell checked and not subject to copyright. SXMPLYCAS CO LLC may revise submitted content if deemed necessary for the the project. Any revisions on our end will be communicated first.

Question 6

Project Time Frames

Answer

It is extremely important for SXMPLYCAS CO to complete projects in a timely manner. However, due to the uniqueness of each project and client, more time may be needed for satisfied completion. Please be advised that this relates to business days only. Weekends and Holidays are not included in the time frame of any project.

Question 7

Content Delivery Files / Policy

Answer

All design only projects are sent to you ("The Client/Customer") in the form of email from me ("SXMPLYCAS CO LLC"). Logo designs will always be sent in JPG, PNG, PDF and .Ai or .PSD format. There is no additional charge for the vector format as this is an essential file format that can be scaled to any size. Other digital projects (flyers, business cards, website graphics, etc) are sent in JPG or PNG format. If a PDF file is needed, SXMPLYCAS CO LLC will need to be contacted to supply that for you. All core PSD or .AI files remain the property of SXMPLYCAS CO LLC, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased. Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of SXMPLYCAS CO LLC. Once completed, you (the client) also give SXMPLYCAS CO LLC the right to use for portfolio and/or marketing purposes unless agreed upon otherwise.

Question 8

Privacy Policy

Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at info@sxmplycasco.com.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.