FREQUENTLY ASKED QUESTIONS

The Answers You Need

General

How do I place an order?

To place an order click the "shop" button in the menu. Click the product you would like to order. Fill out necessary information and then click add to cart. An order conformation will be sent to the email provided at checkout.



What is the turnaround time for my order?

Turnaround times vary depending on the product. 1. Logos, IG Covers, Flyers, etc: 7-14 business days
2. Business branding packages: 14 to 30 business days 3. YouTube branding packages: 14 to 30 business day 4. YouTube intro / outro: 7 to 14 business days 5. Website design and setup: up to 5 weeks The turnaround time does not include the time after the first draft is presented to the customer.



Can I get a refund on my order?

SXMPLYCAS CO LLC does not provide refunds for any services. Having buyers remorse or wanting to use another company instead, does not qualify for a refund. Once the payment has been made, the payment is non-refundable.



How do I use my new Instagram Highlight Covers?

Save all images to the Camera Roll on your phone.
To update highlights you already have: Click on a highlight cover on your profile Click 3 dots bottom right then select 'Edit Highlight' Click 'Edit Cover' and select your new icon image from your Camera Roll Use two fingers to stretch out the icon image to fit the circle Click 'Done' top right until it takes you back to your profile
To add new highlights to your profile Add the new icon images to your Instagram Story For each image, click 'Highlight' bottom right, click 'New', give your new category a name and click Add Repeat the steps above to update the cover if it doesn't look how you want it to



I lost the final files of my order. Can they be sent to me again?

Once the final payment is processed and final files are sent, SXMPLYCAS CO LLC will keep the original files saved for only 14 business days. After 14 business days, the files will be deleted.



What payments do you accept?

As of right now, SXMPLYCAS CO only accepts payments through PayPal.



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