Question 1

How do I place an order for graphic design services at SXMPLYCAS CO?

Accepted Answer

To place an order with SXMPLYCAS CO, start by clicking the "services" button located on the navigation bar of our website. Browse through our range of graphic design products—covering digital, print, and web media—and select the one that best fits your needs. Once you click on the desired product, fill out all the necessary information as requested on the order form, then click "add to cart" to proceed. After completing your purchase, you will receive an order confirmation via the email address you provided at checkout.

If the service you are interested in requires an inquiry before ordering, please submit one through our inquiry form to discuss your project details with our team. This ensures a smooth process and helps us deliver professional, high-quality graphic design tailored to your requirements.

Question 2

How can I get in contact with you?

Accepted Answer

You can send an email to info@sxmplycasco.com or message me directly on our website. 
 
All communication is done strictly via email. We do not answer messages about orders on any other platform. Please be advised that we work on many orders at the same time and there may be short periods of time where you do not receive any contact until there is something to produce for your approval. If you have any concerns, please email at info@sxmplycasco.com

Question 3

What are your business hours?

Accepted Answer

Our business hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends, major holidays, and observances.

Question 4

Do you accept deposits?

Accepted Answer

For your order to begin, FULL payments are required. Once this payment has been sent, no refunds are given.

Question 5

What payment methods does SXMPLYCAS CO accept, and are there options for split payments on larger graphic design projects?

Accepted Answer

SXMPLYCAS CO accepts a variety of convenient and secure payment methods including Paypal, Paypal Pay Later, Apple Pay, Google Pay, and Venmo Pay.

For services exceeding $250, we offer the option of split payments to make the process more flexible and manageable for our clients. This arrangement is formalized through an invoice and contract to ensure clarity and security for both parties.

Whether you need digital, print, or web media design, our payment options are designed to accommodate different preferences while maintaining a professional and straightforward transaction experience.

Question 6

What are the typical turnaround times for projects at SXMPLYCAS CO, and how are they communicated to clients?

Accepted Answer

At SXMPLYCAS CO, turnaround times vary depending on the scope and complexity of each graphic design project. To ensure transparency and efficient planning, specific turnaround times are clearly outlined in the description box of each service offered on our platform.

Additionally, if a project requires an invoice or contract, the agreed deadline and delivery schedule are detailed within those documents. This approach allows clients to have a clear understanding of when to expect their deliverables, tailored to the unique requirements of digital, print, and web media services we provide.

Question 7

How does SXMPLYCAS CO keep clients informed about the progress of their graphic design projects?

Accepted Answer

At SXMPLYCAS CO, we prioritize clear and consistent communication to ensure clients are fully informed throughout the design process. You will receive regular updates during the turnaround time for your project, allowing you to track progress and provide timely feedback. In case of a high volume of orders, we proactively notify you of any potential delays or extensions to manage expectations transparently. Additionally, all project statuses and updates are accessible through our secure Client Portal, providing you with convenient, real-time insight into your project's development. This approach ensures a collaborative experience and helps us deliver high-quality graphic design services tailored to your needs.

Question 8

What is SXMPLYCAS CO’s refund policy for graphic design services?

Accepted Answer

At SXMPLYCAS CO, we commit to delivering professional, high-quality graphic design services for digital, print, and web media. Please note that all payments made for our services are final and non-refundable. Refunds are not provided under any circumstances, including buyer’s remorse or if you decide to engage another company. This policy ensures that our designers can fully dedicate their time and resources to your project with confidence and transparency. We encourage clients to communicate clearly and ask any questions before confirming their order to ensure expectations are fully aligned.

Question 9

What is SXMPLYCAS CO's policy on revisions and project file storage after delivering final designs?

Accepted Answer

At SXMPLYCAS CO, once we send you the final design files, we retain your project on our systems for only two weeks. This allows us to manage our workspace efficiently to continue providing high-quality graphic design services. We encourage you to review your designs promptly and contact us within two weeks if you require any corrections or adjustments. After this two-week period, projects are removed from our laptop and storage to make room for new work. Any change requests made after this timeframe will be treated as new redesigns and incur additional charges. This policy ensures clarity and helps us maintain a streamlined process for all clients.

Question 10

How long does SXMPLYCAS CO retain finalized project files, and what is the client’s responsibility regarding file storage?

Accepted Answer

SXMPLYCAS CO retains finalized project files for up to 14 business days following project completion. After this period, files are permanently removed from our storage to ensure data security and efficient resource management. It is the client’s responsibility to download and securely store all final project files within this timeframe. Clients can save their files using platforms such as Google Drive, iCloud, an external hard drive, or directly onto their device folder. We recommend promptly downloading your project files to avoid loss and ensure convenient access for future use.

SXMPLYCAS CO

BRAND & EVENT DESIGN STUDIO

FREQUENTLY ASKED QUESTIONS