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SXMPLYCAS CO
GRAPHICS AND BRANDING STUDIO
FREQUENTLY ASKED QUESTIONS
You can get up to 3 revisions. After that, a $25 fee per revision applies.
To place an order click the "services" button on the navigation bar. Click the product you would like to order. Fill out necessary information and then click add to cart. An order conformation will be sent to the email provided at checkout.
You can send an email to info@sxmplycasco.com or message me directly on our website.
All communication is done strictly via email. We do not answer messages about orders on any other platform. Please be advised that we work on many orders at the same time and there may be short periods of time where you do not receive any contact until there is something to produce for your approval. If you have any concerns, please email at info@sxmplycasco.com
Our business hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends, major holidays, and observances.
For your order to begin, FULL payments are required. Once this payment has been sent, no refunds are given.
We accept payments through WIX and offer split payments for services over $250. More options will be available soon.
Turnaround times vary for each project. Specific turnaround times are listed in the description box of each service on the "SHOP" page.
You'll receive updates throughout the turnaround time. If there are many orders, I'll inform you of any delays or extensions needed.
Refunds are not provided for any services. Buyer’s remorse or choosing another company does not qualify for a refund. Once payment is made, it is non-refundable.
Once final files are sent out, projects are removed from my laptop after TWO WEEKS to create space for other designs. If you need any corrections, please contact me within two weeks of your designs being sent. After this time has passed, you will be charged for a redesign.
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