FREQUENTLY ASKED QUESTIONS
The Answers You Need
How do I place an order?
To place an order click the "shop" button in the menu. Click the product you would like to order. Fill out necessary information and then click add to cart. An order conformation will be sent to the email provided at checkout.
What is the turnaround time for my order?
Turnaround times vary depending on the product.
2. Business branding packages: 14 to 30 business days
Can I get a refund on my order?
SXMPLYCAS CO LLC does not provide refunds for any services. Having buyers remorse or wanting to use another company instead, does not qualify for a refund. Once the payment has been made, the payment is non-refundable.
How do I use my new Instagram Highlight Covers?
To update highlights you already have:
To add new highlights to your profile
I lost the final files of my order. Can they be sent to me again?
Once the final payment is processed and final files are sent, SXMPLYCAS CO LLC will keep the original files saved for only 14 business days. After 14 business days, the files will be deleted.
What payments do you accept?
As of right now, SXMPLYCAS CO only accepts payments through PayPal.