REFUND & RETURN POLICY

 

GRAPHIC DESIGN SERVICES:

SXMPLYCAS CO LLC does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to SXMPLYCAS CO, the project will begin in the time frame given to the client. It is advised that you give the project ample time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. We provide a suitable timeframe, however, there may be an additional business day or two needed before we can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by SXMPLYCAS CO will not be refunded in order to offset the loss of business. If partial work or drafts has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded.

 

Ownership of all artwork, layouts and development will remain the property of SXMPLYCAS CO and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received. 

 

The only reason any monies will be refunded is in the event SXMPLYCAS CO is unable to complete the project for personal reasons or illness.

PHYSICAL MERCH PRODUCTS:

We gladly accept exchanges and cancellations:

  • Contact us within 3 business days of delivery.

  • Ship items back within: 14 business days of delivery

  • Request a cancellation within 24 hours of purchase

We do not accept returns. 

  • The item listed can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective.

Returns and exchange details:

  • Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.